Ouch.

It has been such a good month-this May. Lots of sales, nice words. My head was swelling. Until this morning that is. I survived the unthinkable...a negative rating. No-2 negative ratings. My shop has forever (?) lost it's 100% rating. Pain and suffering. Harsh also. The client said things like 'cheap chain, clasp doesn't work, wont go over my head-I cant wear it.' It was her first purchase on Etsy. She had a rating of 2-from me of course, both positive. I sent a convo immediately. No begging, no tears. Basically I said 'send it back for repairs and a refund of your money.'

What really hurt of course is that anyone would really dislike what I had made. It opened up an important line of reponsibility. Supplies. Do I have any idea of their durability, their worth. Really-no. Like any kind of plating. Will it last a day, a week, a year? I hate that. I love working with my 100% cotton fabrics I buy at my local fabric shop. Safe. Knowable. High quality. Unlike alot of supplies like chain that I order.

I will accept returns now if alteration of repair doesnt satisfy.. I want to do that. Thinking about expanding my shop with hats, wall art, pillows and altered clothing.